ED Boarding Crisis: How to Reduce Patient Wait Times
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COMMENTARY

ED Boarding Crisis: How to Reduce Patient Wait Times

Robert D. Glatter, MD; Heidi C. Knowles, MD; Jessica J. Kirby, DO

Disclosures

July 13, 2023

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This discussion was recorded on June 20, 2023. This transcript has been edited for clarity.

Robert D. Glatter, MD: Welcome. I'm Robert Glatter, medical advisor for Medscape Emergency Medicine. Joining me today is Dr Jessica Kirby, chair of the Department of Emergency Medicine at John Peter Smith Hospital in Dallas, Texas, along with Dr Heidi Knowles, vice chair and medical director, also at John Peter Smith Hospital.

Today we're going to discuss the crisis of boarding in our hospitals throughout the United States. At this point, it's reached a public health emergency. The American College of Emergency Physicians (ACEP) recently put out a press release, and there will be a discussion with members of Congress to really center in on solutions to this crisis. I'll begin with you, Dr Knowles.

Heidi C. Knowles, MD: Thank you so much for taking the time to investigate this issue. It's truly a nationwide crisis right now. The emergency departments across the country are at a true breaking point. This is a decades-long problem that has been looked into and is still, as yet, unresolved.

Boarding happens when a patient comes to the emergency department, they're seen, they're evaluated by a physician, and a decision is made that they need to be admitted to the hospital for something like maybe

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