Amazon launched its latest version of virtual medical care on Tuesday in 32 states. Called Amazon Clinic, the service skips phone and video calls and instead works through secure messaging between patients and providers.
"Amazon Clinic is a convenient virtual care option that offers up-front pricing, and treatment within hours, instead of days," the company announced.
The service is intended for common and typically straightforward health needs, offering a list of about 20 conditions, ranging from sinusitis to seasonal allergies. Patients with some established conditions can also seek medication refills, such as for migraines and asthma.
"Sometimes you just need a quick interaction with a clinician for a common health concern that can be easily addressed virtually," Amazon's announcement explained.
The service does not accept insurance and works on a fee basis that includes follow-up messages with providers for up to 2 weeks. After paying Amazon directly, patients can submit receipts for reimbursement by their insurer if they have one.
Visit costs vary by state, condition type, and provider. Patients visit the Amazon Clinic websiteselect the type of condition they are seeking treatment for, and enter their state. Then, provider options and costs are displayed, plus a link to learn more about each provider.
